Fay retired in 2017 from her 34-year career managing royalty distributions at a not-for-profit copyright compliance organization. In 2019, she began volunteering for Save One Life. She was grateful for the opportunity to help young people around the world with hemophilia. In January, 2021, Fay became a part-time member of the Save One Life team as Program Assistant.
Fay has a B.A. from Syracuse University. She lives with her husband in West Newbury, Massachusetts. They have one son who is married and has two young daughters. Fay and Russ enjoy spending one day a week playing with, and caring for, their granddaughters.